We are happy to announce that, from now on, The Help Center is the official platform for our support services. More intuitive, more interactive and optimized, our new app is aimed to improve your support experience.

So, from now on, should you have any issue regarding our products or have a request for custom development, access The Help Center at the following link: http://www.dnnsharp.com/helpcenter.

As you may notice, there are multiple sections, depending on your needs:

-  Product Issue – for questions on problems regarding one of our products (click on the product you are interested in). The support team will answer as soon as possible

-  License Issue -  if you have an activation issue, you want to upgrade, you don't find your invoices, licenses or installation packages. Our sales team will receive your ticket and resolve it

-  Premium Support – the support you need, when you need it most. Shortly describe us your problem and we will get back to you

-  Custom Development – tell us about your ideas and we will come up with a plan for you.

Moreover, you can save time by searching through all the tickets: your answer may already be there! See what we’re working at, watch our modules and add-ons work together right on The Help Center. Also, you can real-time track the status of your tickets or if anyone comments/a new case manager is assigned. Don’t have time to check your tickets? Don’t worry, you can easily be notified by email (tick exactly the information you want to receive). Have fun!