We know that good customer service is essential in any business sector – even more so in situations where the product or service is highly technical. Customer support is one of DNN Sharp main interactions with customers. It is so important for us to ensure we’re doing our best to stay abreast of the issues facing our community and that we do our best to provide them with the best experience possible.
Our technical support system is, in fact, one of DNN Sharp strongest value propositions. We employ full-time support agents to ensure high-quality service for you in our support platform.
Though we try to practice humbleness, we just couldn’t hold back the pride we have for our technical support team. They are constantly working to help our customers solve their technical issues.
Here’s what some of our customers have to say about DNN Sharp support:
Great support and quick response! Hans L.
The support is superb Dave S.
The support team from DNN Sharp is outstanding. Awesome support staff. Michael T.
No issues, no problems and in case of particular question perfect support! Zdravko N.
We Want To See You Succeed
Over the years, learning more about using our DNN modules and getting help when you need it has changed quite a bit. We’ve started more than 6 years ago with a module which was used by a small group of DNNizens. Since it was used by such a small group, help and support was communicated via word of mouth and then via our support platform.
Our support platform is something we’re particularly happy about. It’s a great platform for community members to post questions, have those questions answered and even have those answers easily improved over time.
As DNN Sharp changed and grew, so did our customers’ needs.
Choose Your Support Plan
We know that having a strong customer service is a great way to make sure you guys always stay by our side. That is why we always go out of our way to do what we can for our customers. We want to do everything we can to interact more with our customers.
We also know that you are different and so are your support needs. Maybe you want a guaranteed faster response time; or, maybe you prefer to talk to us over the phone about your question or problem. Perhaps you run a 24x7x365 global business, and need to be sure you can get help in an emergency for your application.
And that's why, based on your requests, we’ve added some dedicated premium support plans to give you a faster access to the core team. With the Premium Support, you would get rich answers promptly as you will be moved to the front of the line, ahead of customers who are getting our free “reasonable effort” support.
Choose you plan today
...And rest assured we're with you and want to see you succeed!
More than that, for our Collections customers (Web Sharp, App Sharp, DNN Sharp Collection, DNN Sharp Enterprise Collection) we are opening the discounts door!
We will be giving 20% discount for any of our Premium Support options.
Don’t delay taking advantage of this offer!
Just email us at support@dnnsharp.com and you’ll receive your discount.
...But our support forums are always the primary way for the team and community to support knowledge seekers.
We understand that it feels great to get a personal response and have the feeling of personal attention. That's why our premium support plans were designed for. Otherwise, with a simple: “Hey guys, does anyone know how to do this?” posted on our support platform, will ensure a timely response.
You Can Help Us Be Even Better
We would appreciate it if you are willing to share your comment on how well the company has been doing and if anything needs improving. You can get in touch with us through the Facebook fan page, or Twitter.
You talk, we listen. :)